THE PROJECT
In the corporate banking division of a Swiss retail bank, the periodic reassessment of customer ratings resulted in a high level of manual effort.After evaluating the outsourcing partner, the first step was to outsource the manual entry of corporate clients’ financial statements to the selected external provider.For this purpose, the outsourcing partner was connected to the bank via an interface, so that the financial statements could be entered directly and easily from the core banking system. In a second step, the updated customer rating and associated rating metrics were automatically calculated on the basis of the captured data and made available as a report in the CRM system. This solution enables efficient re-rating and rating approval with a single click.
OUR CONTRIBUTION
abaQon supported the project in the vendor evaluation, created the solution architecture and acted as development coordinator of the business process outsourcing. This included the design of technical requirements, the definition of process flows and the coordination of internal and external suppliers using our proven project methodology.In parallel to the technical development, abaQon led the communication and training of the corporate client advisors and ensured support during the rollout in the organisation.
REALISED ADDED VALUE
As a result of the project, a massive increase in the efficiency of the periodic revaluation was achieved, reducing the lead time by more than 50%. In addition, the number of approvals and comments required for the rating was significantly reduced.
Project Responsibility
